In order to enhance delivery workers’ awareness of safe driving, reduce injuries caused by traffic accidents, and safeguard consumers’ rights and interests as well as road traffic safety, the Ministry of Transportation and Communications officially announced the promulgation of the “Regulations for Traffic Safety Management of Delivery Workers” (hereinafter referred to as “the Regulations”) on September 11, 2026. The Regulations explicitly provide that food delivery platform operators and freight transportation businesses (hereinafter collectively referred to as “operators”) shall bear management obligations with respect to the traffic safety of delivery workers, and the Regulations entered into force on the same day. 

 

The key provisions of the Regulations are as follows: 

1. Management of Delivery Workers’ Qualifications and Vehicles 

When recruiting delivery workers, operators must check their driving records and confirm that their driver’s licenses and vehicles are in normal condition, with no irregularities such as suspension, revocation, or cancellation of the driver’s license. (See Article 4 of the Regulations) 

 

2. Traffic Safety Education and Training 

For newly joined delivery workers, operators must provide at least one (1) hour of traffic safety education and training. For delivery workers already providing delivery services, operators must require them to complete at least one (1) hour of traffic safety education and training each year, starting from the year following their enrollment. Operators are prohibited from allowing delivery workers who have not completed the required training to provide delivery services. (See Article 5 of the Regulations) 

 

3. Order Dispatch Management 

When dispatching orders, operators must ensure that delivery content, route planning, and the arrangement of pick-up and drop-off locations comply with relevant traffic regulations, so as to prevent violations of traffic rules or increased traffic accident risks arising from improper dispatch content or arrangements. Where it is necessary to notify delivery workers during delivery, operators must adopt methods that do not interfere with navigation or the identification of work-related information. In addition, operators must provide a Chinese-language order dispatch system and work information interface so that delivery workers can clearly identify the relevant information. (See Article 6 of the Regulations) 

 

4. Self-Compliance Audits 

Operators must conduct regular self-compliance audits to confirm that all management measures comply with applicable laws and regulations. (See Article 7 of the Regulations) 

 

5. Management of High-Risk Delivery Workers 

Where a delivery worker commits one (1) serious traffic violation within a six-month period, the operator must take appropriate guidance or remedial measures. Where a delivery worker commits two (2) or more serious traffic violations within a six-month period, or where the highway authority determines that the worker has engaged in other conduct with a significant impact on traffic safety, the operator must arrange for the worker to complete a Delivery Worker Transport Safety Training Course within one (1) month from the date of notification by the traffic authority, and must prohibit the worker from providing delivery services until the course is completed. (See Article 8 of the Regulations) 

 

6. Accident Reporting and Accident Rate Management 

In the event that a delivery worker is involved in a serious traffic accident during delivery, the operator must take rescue or other necessary measures, report the incident to the police, and also report the details of the accident to the highway authority. In addition, operators must establish management strategies relating to delivery workers’ traffic accident rates, and conduct regular reviews and implement improvement measures. Furthermore, operators must conduct at least one (1) performance evaluation of their “Delivery Traffic Hazard Prevention Plan” each year, and must review and improve relevant measures in a timely manner. (See Articles 9, 10, and 11 of the Regulations) 

 

The Regulations constitute subsidiary legislation enacted following the entry into force of the “Act for Protection of Delivery Workers’ Rights and Interests and Management of Food Delivery Platforms.” Food delivery platform operators and freight transportation businesses are advised to review the management obligations set out in the Regulations and to promptly establish and complete the relevant management systems in accordance therewith.