I、 The Legislative Yuan, on January 6, 2026, passed the “Act for the Protection of Food Delivery Workers and Regulation of Delivery Platforms” (the “Act”). Through clear legal rules, the Act seeks to balance the rights and obligations among delivery workers, consumers, partnering merchants, and delivery platform operators. It aims to protect the interests of delivery workers, consumers, and merchants, while also ensuring the sound development of the delivery platform industry.

II、 The key points of the newly passed Act are as follows:

(1) Protection of Delivery Workers’ Rights  
1. The Act sets a minimum basic fee per order for delivery workers, which must not be lower than 1.25 times the minimum hourly wage, calculated proportionally to the duration of the delivery service.  
2.The Ministry of Labor is required to establish mandatory and prohibited clauses for standard-form delivery service contracts. Platform operators must not unilaterally change important contractual rights and obligations, nor may they impose changes through announcements or forced consent of the delivery workers. 
3. Apart from the existing grounds for unilateral termination of contracts by either the platform operator or the delivery worker, when a platform takes action to terminate a contract or make other adverse decisions against a delivery worker, it must state its reasons, bear the burden of proof, and provide an opportunity for appeal. For termination disputes, an independent review panel must be established to provide workers with channels for appeal and remedy. 
4. Platform operators must provide group accident insurance and liability insurance for delivery workers and must bear the insurance premiums for workers’ occupational accident insurance. In areas where the government has announced suspension of work due to natural disasters, platform operators must suspend operations and refrain from assigning orders. Additionally, in the event of major occupational accidents, operators must promptly notify labor inspection authorities and conduct accident investigations.  

(2) Protection of Consumer Rights 
The Ministry of Transportation and Communications is required to establish mandatory and prohibited clauses for consumer contracts where the delivery platform operators must maintain complete records of transactions, refunds, and customer complaints. 

(3) Protection of Partner Merchants’ Rights 
The Ministry of Economic Affairs is required to formulate standard templates for delivery cooperation agreements. Platform operators must clearly disclose fee structures, commission rates, payment settlement processes, contract termination rules, and dispute resolution mechanisms. Operators must also maintain records related to payment calculations, transaction logs, and dispute-handling processes. 

III、ThAct will take effect six months after its promulgation by the President. During the transitional period, the Ministry of Labor will coordinate with the Ministry of Transportation and Communications, the Ministry of Economic Affairs, and other relevant agencies to promptly complete and publish implementing regulations and related sub-laws to ensure the smooth implementation of the Act.

Professional Team

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