To address the rise of the platform economy, the Legislative Yuan has passed the third reading of the Delivery Workers’ Rights Protection and Delivery Platform Management Act (hereinafter referred to as “the Act”). The Act aims to balance the rights and obligations among four parties: delivery workers, consumers, partner merchants, and platform operators. The Act shall come into force six months after its promulgation, which is on July 21, 2026. The key provisions of the Act are summarized as follows: 

1. Protection of Delivery Workers’ Rights

   1. Minimum Standards for Delivery Worker Remuneration (Article 5)  
      1. The Act stipulates that the basic remuneration paid by platform operators per order shall not be lower than the following requirements:
         1. An amount converted from 1.25 times the hourly minimum wage under the Minimum Wage Act based on the service period of each order. (Starting January 1, 2026, the hourly minimum wage is NT$196; 1.25 times this amount is NT$245). 
         2. A guaranteed minimum amount of no less than NT$45.
      2. The guaranteed basic remuneration per order will be adjusted and announced by the Central Competent Authority in accordance with the adjustment rate of the hourly minimum wage specified in the Minimum Wage Act. 
      3. Remuneration paid to delivery workers shall, in principle, be paid in full at least twice a month. Platform operators must provide a remuneration statement specifying the total amount, the calculation method per order, and individual amounts. 
      4. Platform operators shall maintain a remuneration record and preserve it for five years. 
   2. Fairness and Reasonableness of Delivery Service Contracts (Article 4) 
      1. The Central Competent Authority will announce the Mandatory and Prohibitory Provisions for delivery service contracts. Any contract violating these provisions shall be null and void. 
      2. If a platform operator intends to change significant rights or obligations in the contract, it must obtain the delivery worker’s consent and shall not coerce consent through adverse treatment. Unilateral notifications of contract amendments without consent shall not be effective. 
      3. Within seven days of the formation of a delivery service contract, the platform operator shall provide a written or electronic copy of the contract to the delivery worker. 
   3. Grounds for Termination of Delivery Service Contracts
      1. The platform operator made a false declaration of intent when entering the delivery service contract, leading to a risk of damage due to the worker’s reliance. 
         
      2. A delivery worker may terminate the contract and claim compensation within 30 days of becoming aware of the following circumstances or damages (Article 8): 
         1. The platform operator made a false declaration of intent when entering the delivery service contract, leading to a risk of damage due to the worker’s reliance. 
         2. The platform operator violates the delivery service contract, this Act, or other laws, thereby jeopardizing the worker’s rights.
   4. Grievance Mechanism (Article 9) 
      1. Platform operators must establish a grievance system for the following matters:
         1. Remuneration amounts, calculation methods, and payment schedules.
         2. Account suspension, termination of delivery service contracts, or other adverse decisions against the worker. 
         3. Disputes between the worker and partner merchants or consumers.
      2. Regarding disputes over contract termination under Article 7, the platform operator shall establish an independent processing unit to handle grievances. 
   5. Right to Disconnect and Occupational Safety
      1. Platform operators shall not forcibly schedule online periods or subject workers to adverse treatment for refusing orders or going offline to rest (Article 11). 
      2. Platform operators shall provide group accident insurance and liability insurance for workers and bear the premiums for Labor Occupational Accident Insurance (Articles 10 & 12). 
      3. In areas where government authorities declare a suspension of work due to natural disasters, platform operators shall cease operations and notify partner merchants and delivery workers (Article 15). 
      4. In the event of a major occupational accident during service, the platform operator shall report to the labor inspection agency within eight hours (Article 21). 
      5. Platform operators shall provide mandatory training hours for new delivery workers. If a delivery worker commits an act significantly impacting traffic safety, the platform operator must provide safety training before allowing them to continue service (Articles 22 & 23).

2. Protection of Consumer Rights
   

   Regarding the significant rights and obligations between platform operators and consumers, the MOTC shall draft “Mandatory and Prohibitory Provisions for Standardized Contracts” in accordance with the Consumer Protection Act (Article 13). 

3. Protection of Partner Merchant Rights
   

   Regarding the significant rights and obligations between operators and partner merchants, the MOEA shall draft a model contract for delivery cooperation (Article 14). 

4. Supervision of Delivery Platforms

   1. Platform operators shall ensure information security and system stability in accordance with the Personal Data Protection Act and establish a personal data security maintenance plan as required (Article 16). 
   2. Platform operators shall regularly provide information to the Central Competent Authority regarding the number of workers, service periods, online hours, and remuneration (Article 17). 
   3. Platform operators shall retain the following records for at least two years for administrative review: 
      1. Delivery worker records (contracts, service periods, online hours) (Article 20). 
      2. Consumer records (order time/content, prices, fees, refunds) (Article 18).
      3. Partner merchant records (fees/commissions, settlement, termination, dispute mechanisms) (Article 19).

5. Penal Measures 

   If a platform operator violates this Act, the competent authority may impose administrative fines (Article 24) and publicly disclose the operator’s name, the person in charge, the date of disposition, the violated provisions, and the fine amount (Article 25).